Frequently Asked Questions
We offer trade discounts on both standard and custom orders. Simply register an account with us to receive membership benefits. To protect the interests of our trade partners, we will not disclose their special pricing to anyone yet to have been approved for membership.
- Requests for return must be sent to us within 10 days of the date it was delivered to you. You may request return authorization by sending an email to firstname.lastname@example.org or by calling the showroom at 416 929 7929. The customer is responsible for the packaging and shipping cost of the returned rug.
A 15% restocking fee will be deducted from the total amount refunded. All sales are final for rugs as well as custom-made items. Should a customer refuse the delivery of a package, without any visible damage or defect, it is considered a return. Thus, the cost of return shipping will be deducted from the total refund, plus a 15% restocking fee. RUGS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED AT THE WAREHOUSE AND SENT BACK TO THE SENDER
Rug making is an art. Our hand-knotted area rugs are made by very skilled artisans and are all made by hand, as such they are subject to minor irregularities. Slight variations in size, texture, and color are common and considered acceptable.
To protect your account and all information, all data is encrypted to our servers, regardless of whether you’re using a public or private Wi-Fi connection or a data service on your phone (such as 3G, 4G or EDGE). Weavers Art complies with all required PCI standards. We will never sell information to third party vendors.
Taxes are only applicable if orders are shipped within Canada. Custom and duty fees outside of Canada are the customer’s responsibility.
Yes. ModernRugs.com ships worldwide (excluding Africa). To calculate your international shipping rate, enter the required information at our checkout page and then proceed to the following “Order Summary” page. Your calculated international shipping charge will be displayed in your order summary. For custom orders, we ship worldwide using International Air Freight, unless otherwise noted. Other forms of transit may be available; contact a representative to inquire about alternative services. All import fees, taxes and applicable handling charges associated with the country of destination are the responsibility of the customer.
We offer free shipping across Canada and the contiguous United States (mainland). For all other locations (including international), please enquire about your shipping rate by emailing email@example.com or call our showroom at 416 929 7929.